Job Description
Job Description
Christianbook, the leading mail order retailer of Christian products, has seasonal full and part time openings in our busy customer service department starting November 6, 2024.
After a period of paid, onsite training in Peabody, Massachusetts , you have the opportunity to work remotely . This position pays $17.
50 per hour . There is an employee discount up to 40%.
Attendance for every day of our paid training is required. Training will start Wednesday November 6, 2024 through Wednesday November 13, 2024 from 5pm - 10pm
November 6th-8th 5 : 00pm-10 : 00pm, Saturday, November 9th 9 : 00-5 : 30pm, and then November 11th-13th 5 : 00pm-10 : 00pm)
After both training classes work onsite the following week before remote work begins.
Remote work is only available for residents of MA, NH, or ME
Requirements include strong communication and spelling skills, typing skills (minimum 30 words per minute), basic PC skills, and experience using the internet.
Working from Home Requirements :
- Reliable high-speed internet of at least 25Mbps (hard wired ethernet connection required)
- Private, quiet, and distraction free workspace or room
- Computer and Monitor will be supplied by Christianbook during our on-site training
Is this the job for you? Candidates who succeed in a position like this typically possess the following traits :
Friendly and Helpful Attitude : They consistently maintain a friendly and helpful demeanor, prioritizing customer satisfaction with a smile, both in their voice and written communication.
These employees enjoy interacting with people all day
- Excellent Multitasker : They are proficient in typing and talking with customers simultaneously, ensuring efficient order processing and effective communication.
- Tech-Savvy : They are well-versed in internet usage and online shopping, which is vital for assisting customers with their web-related inquiries and concerns.
- Punctuality : They understand the importance of being on time for their shifts, recognizing that their timeliness impacts their co-workers and the overall team's efficiency.
- Goal-Oriented : They thrive in a challenging environment, setting and meeting high standards for call quality, availability, and average call length.
They embrace upselling as a necessary and important aspect of her role.
- Global Perspective : They appreciate the opportunity to connect with customers from around the world, bringing a global perspective to their customer interactions.
- Commitment to Learning : They eagerly participate in the paid week-long training class, demonstrating a strong desire to continuously improve their skills in processing orders and handling customer inquiries.
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