Summary
The Field Application Engineer provides technical expertise to help customers find the best after sales solutions for their needs, covering all the Comau businesses (Body and general assembly, Powertrain assembly, Powertrain machining, Electrification).
This position combines engineering knowledge and sales and aftersales techniques to boost revenue for the company. The Field Application Engineer maintains relationships with the clients to ensure the smooth installation of equipment and after sales services for the customer, to audit internal processes and to make recommendations for promoting new after sales services.
Duties and Responsibilities
Main areas of responsibilities are :
- Ensure the operational after sales business in the North America region. React promptly and effectively to customer needs.
- With a proactive approach, assess customers to understand their specific Customer Care needs, maintaining and improving the current relationships and building new ones.
- Act as a liaison between the customer and the Customer Care teams (Warranty, Spare Parts, Service, Training).
- Organize onsite interventions across North America and support the Customer Care team for on-site after sales contracts and repairs.
- Coordinate the health assessment of the equipment at the customer site to generate new spare parts orders, and training or production support needs.
- Coordinate between the customer and the Warranty team regarding warranty claims.
- Support with the identification of customer training needs.
- Manage and update the customer database.
Knowledge & Skills
- In-depth mechanical knowledge and application
- Quality and safety awareness and knowledge
- In-depth Customer Care / After Sales process knowledge (Warranty, Spare parts, Training, Service)
- Customer relationship management skills and experience
- Well-versed in MS Office tools
of travel required : 40-50%
Qualifications
- Education : Diploma / degree in Engineering is preferred
- Previous experiences : at least 4-5 years of experience in customer support, including on site
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