Role Overview :
As a Customer Service Representative, you play a crucial role in ensuring exceptional service delivery. You’ll collaborate with customers, business partners, and drivers to meet our commitments and create positive experiences throughout the customer journey.
Pay : 18 / hr
Responsibilities :
- Assist Customers : Handle inquiries via telephone and email, providing prompt and helpful responses.
- Resolve Complaints : Address customer complaints professionally and calmly, aiming for satisfactory resolutions.
- Problem Diagnosis and Resolution : Assess and resolve issues efficiently.
- Monitor Delivery Progress : Keep track of delivery routes and ensure timely completion.
- Haul-Away Verification : Scan haul-away pods and verify stamps.
- Process Changes and Cancellations : Manage modifications to delivery orders.
Qualifications :
Minimum Requirements :
Proficiency in Microsoft Office programs (MS Project, Word, Excel, and PowerPoint).
Preferred Qualifications :
- High school diploma or equivalent.
- At least 1 year of related experience, preferably within a call center environment.
- Strong customer service skills with a proven ability to resolve issues.
- Excellent multitasking abilities and exceptional organizational skills.
- Comfortable working under pressure while exceeding customer expectations.
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