Sales Specialist

The purpose of this role will be to support our communities to achieve overall move-in and occupancy goals. This position will include short term assignments in our communities to coordinate the implementation of inside sales and referral-based networking strategies.

Developing a team environment with Corporate Senior Housing Marketing and Sales, on-site Director of Sales & Marketing, community and corporate-based operations staff and the marketing and advertising agency.

Experience is Everything :

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve.

If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture.

LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace.

You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role :

• Works on location at communities providing sales support, assisting with inquiries and prospect experiences to achieve sales goals.
• Implements sales strategies as identified for each assignment. This may include input in the development of the marketing plan and budget recommendation.
• Participates in the facilitation of prospecting activities or strategies. This may include providing coaching support to enhance prospecting activities or actively engaging in prospecting activities.
• At the direction of the SHMS team member responsible for the project and the Executive Director, observes and engages where needed to ensure that sales management processes are effectively implemented.
• Actively participates, mentors, and leads community team in network and outreach activity including resident and professional referral programs.
• Supports prospect and professional referral event strategies to drive attendance, engagement, referrals, and next steps in the decision-making process.
• Works with community staff to assure that each community is utilizing all the capabilities of the CRM system, SalesForce.
• Analyzes marketing and sales data, as well as helps to discover competitive market data when needed.
• In conjunction with the community team, provides set-up and oversight of marketing and sales reporting for each community to ensure consistent reporting mechanisms.
• Assures implementation and adherence, as well as support training of the approved LCS SalesFirst process, department best practices, and support systems for each location.
• Participates in the recruitment and on-board of on-site sales staff associated with each assignment including intensive oversight to ensure that their performance targets meet or exceed expectations.

The oversight period may vary by assignment based on team performance and staff needs.

• Work with individuals that are not meeting sales goals and / or below volume or ratio expectations and provide additional personal coaching.
• Works to gain sales personally and as part of the team during each assignment.
• Provides input for sales incentive plans, as needed.
• Supports operations through close partnership and consistent communication with the assignment Executive Director and the assigned Director of Operations Management.

Experience :

• A Bachelor’s Degree
• Three to five years of experience in Senior Housing with demonstrated sales success and trends in improvement in occupancy and obtaining set goals.

Knowledge & Experience

• Position will require training presentation and coaching skills.
• Demonstrated ability to manage multiple assigned sites. May include developing new sales areas and / or offices and establishing sales policies, start-up procedures and ongoing site goals.
• Demonstrated sales experience and willingness to engage in sales presentations when on-site.
• Knowledge of and special sensitivity to the needs of the aging.
• Strong employee management communication skills.
• Accomplished in training, coaching and motivating sales staff.
• Ability to work independently with self-discipline and self-motivation.
• Excellent customer service skills in communication, listening and directing.

Why LCS?

Industry leader. The Nation’s third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity.

In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA : LCS has earned the 2023 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce.

In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development and clued-in leaders, to name a few.

Top Workplace Iowa : LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way.

We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS.

We strive to help every community succeed strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community.

Check us out on our website :

Travel Frequency : 76-100%

Job Level : C

Estimated Salary Range : $80,000 - $95,000

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER