Customer Service Representative - $20/Hour

Job Description

Job Description

Culligan employees enjoy a competitive benefits package and exclusive privileges effective immediately, including :

• Medical, Dental, and Vision insurance
• 401(K) (Match)
• Exclusive Product Discounts
• Paid Time Off
• Tuition Reimbursement

Key Responsibilities :

• Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
• Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
• Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
• Address customer inquiries over the phone and in-person.
• Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service / operations manager.
• Process customer payments and maintain accurate internal reports.
• Make outbound calls to current customers to schedule additional services or offer maintenance plans.
• Perform outbound collection calls and handle over-the-counter customer orders.
• Address customer complaints effectively, ensuring the appropriate changes are made.
• Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
• Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
• Handle unresolved customer grievances, referring them to designated departments for further investigation.
• Determine charges for services requested, arrange for billing, or collect deposits / payments.
• Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
• Up sell new or additional services or products.
• Carry out any other duties assigned by the Office Manager.
• Able to lift up to 50 pounds.

Minimum Requirements :

• 1+ years of customer service experience
• High school diploma or GED
• Moderate proficiency in Microsoft Word and Excel

Preferred Qualifications :

• Customer service experience, preferably in a sales / marketing environment
• Experience in data entry

Essential Skills :

• Computer proficiency, particularly with Microsoft Office
• Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
• Ability to learn a proprietary customer service program
• Excellent interpersonal and communication skills (verbal / written)
• Professional phone etiquette

Company Description

As the world’s leading water experts for over 85 years, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers.

Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state of the art water filtration products, including : water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.

Company Description

As the world’s leading water experts for over 85 years, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers.

Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state of the art water filtration products, including : water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.