Job Description
Job Description
About the Company
We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
What we're looking for
Vacasa is seeking hard-working, energetic employees to help us maintain our large and quickly growing portfolio of vacation homes as a Property Caretaker. Responsibilities will include maintaining homes and housekeeping; which includes deep cleaning, organizing, stocking amenities, and corresponding with our outstanding local team, as well as our central management team. Hours can and will vary weekly and seasonally based on business needs.
Compensation
- $22 / hour. Actual pay will vary based on a candidate's skill, experience, education and / or location.
- Up to $100 per month car allowance for eligible employees.
- More benefits and company perks information below.
What you'll do
Assist with operations in assigned location managing a specific portfolio of propertiesManage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and proceduresSupport your team with escalated guest and homeowner concerns by responding to emails, calls and ticketsDevelop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared forPerform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)Conduct regular inspections prior to guest and owner arrivalsMeet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiencyManage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysisResolve escalated guest and homeowner concerns by responding to emails, calls and ticketsPartner and assist your Business Development Representative when new units join the portfolioEstablish and maintain open, collaborative relationships with fellow regional team members and upper management teamProvide cross-coverage for your manager or peers when necessarySkills and Qualifications
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devicesProfessional in all forms of communications such as email, phone calls, video calls and textsAbility to work well under pressure in an agile, fast-paced environmentExcellent time management skills with the ability to change activity frequently and cope with interruptionsHighly responsive and reliableStrong attention to detailPrior housekeeping experience a plusAdhere to all company policies and proceduresWork Environment and Physical Demands
Availability to work Sunday through Saturday, early mornings and evenings as needed.Traveling between worksites is frequent and this person will need their own reliable transportation.Occasional need to perform housekeeping and maintenance dutiesAbility to stand, sit, and walk for an extended period of timeReach overhead and below the waistRegularly push, pull, and lift up to 25 poundsOccasionally lift or move up to 50 poundsBend, stoop, squat, kneel, and twistThe physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.What you'll get
Health / dental / vision insurance based on hours workedEmployer Sponsored & Voluntary Supplemental Benefits based on hours worked401K retirement savings plan with immediate 100% company match on the first 6% you contributeHealth & Dependent Care Flexible Spending Accounts based on hours workedPaid Vacation & Sick TimeEmployee Assistance Program (EAP)Employee DiscountsPlease visit our careers page to review our full benefits offeringsCasago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and / or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening , country dependent.