Senior Analyst, Field Operations Procedures

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.

As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Responsibilities :

• Responsible for guiding and mentoring colleagues on the development and updates of documented procedures in H2W for all Consumer Bank SegmentsEnsure procedures are up to date and compliant with banking regulations.
• Assist with the creation of internal procedures for high-risk job functions within each segment.
• Facilitate a regular cadence of meetings with relevant stakeholders and SMEs to discuss procedures coming up for annual review / any upcoming initiatives that will require procedures to be developed.
• Coordinate the distribution of documents and forms for updates as needed.
• Provide monthly reporting to include completed / coming due for annual review.
• Draft and send communications as needed.
• Develop and maintain relationships with all relevant stakeholders & SME’s.
• Build upon and develop a deep understanding of the various roles and responsibilities within each segment / the function of the segment.
• Represent Field Operations & The Consumer Bank on various projects and initiatives.

EXPERIENCE

3 years or more of banking experience preferred. 3 years procedure writing, and oversight preferred.

SPECIFIC JOB-RELATED EDUCATION & SKILLS

In depth knowledge of banking practices and regulations Proficient with Microsoft Office Suite and other standard banking programs.

Ability to work under pressure and handle multiple tasks. Must have highly developed written and verbal communication skills.

Must have excellent organization, and analytical skills.

Must be able to demonstrate successful change and project management

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.