UX Product Designer

Job Description

Job Description

Job Title : Sr UX Product Designer

Location : Fort Worth, TX

Need only GC and USC

Description :

We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of projects from inception through development.

You'll get to showcase your experience and knowledge in UX research, design, content and information architecture.

The job

American is transforming the way we deliver software and solutions for our customers and this role is a new one at American.

As part of this transformation the UX organization is aligning to a Portfolio and Product based culture and we are looking to hire a UX Product Designer.

This job is a member of the User Experience (UX) and Digital Customer Experience team IT. The UX Product Designer is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy.

This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences.

You'll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).

Principal duties and responsibilities

Work with a cross-functional team using agile methodology to define user stories and UX deliverables

Influence design and product owner decisions based on UX best practices, design principles and research

Collaborate with developers to find the most effective, expedient and efficient way to implement solutions

Collect, analyze, present and action feedback and manage changes to deliverables

Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)

Design

Design the visual style, interface and interaction flow of applications and experiences

Develop conceptual diagrams, wireframes, visual mockups and prototypes

Develop and maintain detailed specifications and design patterns

Information Architecture

Gather and translate rules and assets into UX systems, programs and enterprise solutions

Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)

Advocate for the user and collaborate with business owners to develop features and flows that align with the user's needs

UX Research

Create research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes.

Regularly formulate and test hypotheses during design iterations.

Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas

Design, recruit / schedule and moderate usability studies and user interviews

Project management

Provide timely status reporting (including work left to do, issues, risks) on all projects

Manage all communications necessary to get the project done including negotiating with key stakeholders

A qualified candidate should possess

Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Science or other related discipline, or equivalent experience or training

5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Strong skills in modern design and prototyping tools (Sketch, Zeplin, Flinto, Adobe CC, Figma)

Experience working closely with developers from inception through implementation in an agile environment

Advanced analytical skills in dealing with complex data problems and implementing sustainable solutions

Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries

Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

In-depth understanding of both qualitative and quantitative research methods

Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

Strong organizational skills and the ability to label, classify, and intelligently build flows and wireframes for complex computer applications are a plus

Experience rapidly iterating designs to conduct user testing and deliver to development teams

Experience in responsive, adaptive, and accessible designs

Ability to manage multiple concurrent projects and communicate effectively with non-technical users

A preferred candidate should posses

Bachelor's or master's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training

7+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar