Job summary
Passenger Service Agent provides all required passenger / customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal / gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $20.34 / hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation / ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Your profile
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation / ticketing software
- Willingness to work in inclement weather
PART TIME Bilingual (Spanish) Customer Service Rep
An Alivi Bilingual Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. Handle inbound calls in both English and Spanish from health plan members an...
Community Market Associate - Bilingual English/Spanish
We are looking for people with a heart for service and a desire for growth. You will utilize your skills to build strategic partnerships with health agents, health brokers, and potential members. ...
Passenger Service Agent - Bilingual English/Portuguese
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passeng...
MIA Passenger Service Agent (Bilingual: Italian/English)
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passeng...
International Registered Client Service Associate - Bilingual English/Spanish
Bilingual (Spanish), proficient in written and verbal communications. May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service. ...
Entry- Level, Bilingual Spanish, Customer Service and Claims Positions
Entry- Level, Bilingual Spanish, Customer Service and Claims Positions. Participates in and maintains a quality service culture within the Customer Service Team. To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assist...
Bilingual (English and Spanish) Quality Engineer
We are currently seeking a bilingual (english and spanish) highly skilled Quality Engineer for a permanent position in the scientific industry. Bilingual is a MUST (English and Spanish). ...
Property Desk Adjuster - Bilingual - Spanish/English
Property Desk Adjuster - Bilingual - Spanish/English. Strong customer service skills. ...
English / Spanish Language Interpreter
We are currently looking for skilled Spanish Bilingual Interpreters that are available to work from home and interpret high volume inbound calls. Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality an...
Bilingual (English and Spanish) Quality Engineer
We are currently seeking a bilingual (english and spanish) highly skilled Quality Engineer for a permanent position in the scientific industry. Bilingual is a MUST (English and Spanish). ...