Customer Service Representative
Customer Service Indianapolis, Indiana
Description
Come Grow With Us!
Renaissance Benefits has grown 200% in the last 6 years and were growing again! We are seeking experienced customer service professionals to help make insurance easy and accessible for our customers!
- No weekends
- 12 paid holidays
- Start earning PTO on day 1 with up to 15 days in the first year
- Smaller team sizes so you wont feel like a cog in a wheel
- Competitive Pay
- Exceptional benefits with employer paid premiums for dental, vision, basic life & disability
- 401(k) with a 1 : 1 employer match up to 5%
- Newly renovated office space downtown Indianapolis (free downtown parking, onsite gym, cafeteria & Starbucks)
- Handle inbound and outbound interactions
- Manage a high volume of calls, while you take our time with every customer, as needed
- Help guide our customers through enrolling in benefits
- Assist with payment questions
- Have a hunger to research and help resolve any claim questions for our customers
- High school diploma or equivalent
- At least one year in a customer service role preferably call center
- Must have a high level of integrity, dependability, and customer focus
- Be coachable, teachable, and flexible
- Interest in providing upsell opportunities without the pressure of meeting quotas
- Ability to take phone calls as well as utilize e-mail, web-chat, voicemail, faxes, and other professional written inquiry functions
- Must be proficient in all Windows based software applications such as Word, Excel, and Outlook
- Ability and desire to obtain and maintain required insurance licenses
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