Hosted Services Technical Lead

VirtualVocations
Manchester, New Hampshire, United States
Full-time
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A company is looking for a Hosted Services Technical Lead to provide support and manage technical escalations.Key ResponsibilitiesAct as a technical escalation point for the Technical Support team and resolve customer escalationsManage ticket buckets and phone queues to meet MTTR and service level goalsSupervise Tier 1 and Tier 2 teams as required and work on projects directed by managementRequired Qualifications, Training, and EducationTwo years of leadership support and customer satisfaction experienceHands-on experience with Meraki, VeloCloud, and Fortinet SD-WAN devicesAt least two years of call center / helpdesk experience, preferably Tier 2 with a Managed Service ProviderKnowledge of Microsoft Exchange, Outlook, Office365, and related technologiesAssociate's or Bachelor's degree preferred or equivalent network experience

2 days ago
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