We are looking for a Restaurant General Managers who models servant leadership while delivering exceptional results through others.
They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence.
Popeyes Restaurant General Managers invest their time in developing servant leaders; creating memorable experiences; being a brand champion;
managing administration; and maintaining the facility. Popeyes Restaurant General Managers consistently keep our brand promises, inspire their teams and deliver great results.
Essential Functions
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Popeyes
- Brand Champion-Serve as the face and voice of the brand in the restaurant and community
- Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
- Maintain facility-Ensures the restaurant is a safe, sanitary and appealing place for everyone
Responsibilities
- Shows compassion, care and concern for the team through behaviors, actions and decisions
- Engages the team in regular one on one meetings and performance management discussions
- Creates the right environment and sets the team up for success by providing ongoing communication and the tolls to get the job done
- Coaches and motivates the Assistant Managers and the team
- Recruits and develops talent
- Demonstrates commitment to goals and inspires others to deliver superior performance
- Serve as a role model to create memorable guest experiences
- Sets clear expectations and holds team accountable for delivering brand service behaviors
- Takes actions to solve and celebrate guest feedback
- Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
- Serves as the local representative of Popeyes to the community by sponsoring or participating in events
- Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
- Champions and implements company-wide promotions, product launches and product samplings
- Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness (QSC) will be met
- Monitors business : previous day numbers, schedules, cash shortage concerns, and HACCP Logs
- Reviews inventory efficiencies to create product orders
- Controls food and equipment inventory, conducts daily and weekly inventory counts, keep records and monitors food cost
- Creates, communicates, implements and follows up on operations and financial action plans
- Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
- Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
- Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations
- Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment
Restaurant General Manager
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