Operations Manager

Job Summary

Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience.

Leads and provides guidance to Service Specialists and performs training as needed.

Essential Duties and Responsibilities

Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work;

appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.

Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels.

Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.

• Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
• Opens / closes store as assigned, ensuring proper procedures are followed.
• Inspects product for quality control and food safety standards; adheres to all governmental product origin labeling.
• Prepares, makes, and verifies accuracy of store deposits and change orders. Balances register tills and remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Notifies Store Director of efficient process improvement opportunities.
• Verifies accurate pricing through communication with operations support and through the use of hand-held scanners.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints.

Assists customers with locating and selecting products.

Knowledge, Skills and Abilities

• Intermediate knowledge of retail grocery store operations.
• Intermediate knowledge of cash register.
• Basic knowledge of WFM (Workforce Management).
• Basic knowledge of SAP for reporting purposes.
• Basic knowledge of anti-money laundering (AML) regulations.
• Basic knowledge of on-site fuel station procedures.
• Basic mathematical skills.
• Ability to lead and motivate others.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to organize, prioritize, and manage time.
• Ability to perform basic Microsoft Office functions.
• Ability to count and calculate for the purpose of cash handling and sales transactions.
• Ability to safely work with sharp objects such as knives, box cutters, etc.
• Ability to operate manual or electric pallet jack.
• Ability to safely operate and maintain department equipment.
• Ability to use precision hand tools.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High school Diploma or GED required.
• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Two or more years of related experience; or an equivalent combination of experience and / or higher education required.
• TABC / LACT certification required.
• Food Handler certification required.
• Fuel Operator C training required.
• Manager Food Safety certification required.
• Anti-Money Laundering (AML) certification required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to use fine finger movements (ex. sorting and typing).
• Occasionally required to push, pull, maneuver or lift objects up to 65 lbs.
• Occasionally required to climb, balance, stoop or crawl.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to extreme heat conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests.

The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.