Business Development Customer Service Representative

CECIL ATKISSION MOTORS - Internet / Business Development Representative

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Are you high energy? Do you love talking with people? Are you competitive in nature and love a constant challenge? If so, we are looking for you!

Job Responsibilities :

• Work closely with the sales staff to implement success with transitioning customers from online inquiries to our store to meet with our knowledgeable staff
• Maintain a high level of accountability for the process to ensure maximum efficiency
• Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department
• Establish and maintain all managerial tools necessary to achieve strong and consistent profitability, i.e. budgets, projections, forecasts, advertising programs, inventory, personnel management, training programs and sales meetings
• Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work
• Lead the department to develop the best customer service possible
• Maintain a high Customer Satisfaction Index (CSI)
• Strengthen and enhance dealership’s position in the community
• Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary
• Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information
• Ensuring our sales associatesunderstand and comply with all call center objectives, performance standards, and policies
• Able to drive team performance to achieve department and individual metrics
• Conduct meetings with agents in a team or one-on-one online atmosphere
• Answering sales associates questions regarding best practices or difficult calls
• Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software
• Ability to work independently as well as an active participant in a team
• Ability to multitask and remain calm under pressure, especially during peak times
• Manage our team to drive appointments from Web Leads and Incoming Sales callsduring peak times
• Offers new ideas and suggestions for improvement
• Understands and embraces the business and call center operations strategic direction
• Commitment to performance excellence
• Is organized and passionate about their impact on the Company

Job Requirements :

• Two years of vehicle sales management or internet department management experience
• Strong leadership and organizational skills evidenced by history of stable and long term career success
• Knowledge and understanding of auto maker financial statements and how they are used to actively manage dealership operations
• Working knowledge of federal, state, and local regulatory environment for auto dealerships
• Satisfactory background check, drug test, driving record, and insurability
• Familiarity with DMS systems is a plus
• Proven track record of meeting or exceeding set performance standards
• Self-motivated and desire to achieve results
• Strong communication skills & ability to build relationships with other Team Managers and agents
• Strong organization and time management skills

Benefits :

• Competitive Compensation
• Paid Time Off
• Paid Holidays
• Direct Deposit for Pay Checks
• Group Health Plan
• Voluntary Insurance Plans
• 401 (k) Plan with Employer Match

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