At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Position Start Date No Earlier Than December 23, 2024
Preferred Qualifications :
English language communications required.
Excellent customer service skills.
Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.
One year of experience in the hotel industry is preferred.
Requires full availability including days, nights, weekends, and holidays.
Responsibilities :
Develops a relationship with clients by reaching out once a contract has been made, and then maintaining contact on a regular basis.
Prepares resumes.
Responsible for blocking group rooms prior to arrival.
Prints keys and checks group guests in on day of arrival.
Makes any changes to rooming lists or reservations for client once the group arrives.
Works with Housekeeping, Engineering, Meetings & Events, and Sales to satisfy all client requests.
Maintains accurate recaps of groups and high transient periods.
Attends pre-conference meetings when required.
Reviews group resumes and billing profile information.
Answers department phone lines.
Other duties as assigned.
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