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Scaled Customer Success Manager

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Scaled Customer Success Manager to enhance customer engagement and drive product adoption.Key ResponsibilitiesOnboard customers and ensure seamless integration with the platformManage a portfolio of 200+ accounts, focusing on retention and engagement strategiesIdentify upselling opportunities and collaborate with cross-functional teams to enhance customer experienceRequired QualificationsProven experience in customer success or a similar customer-facing role, preferably in SaaS or localizationExperience managing a large portfolio of accounts efficientlyAbility to analyze customer usage data to identify trends and opportunitiesCollaborative mindset with experience working with cross-functional teamsProficiency in leveraging automation and technology for customer management

15 days ago
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