Data & Analytics Control Management - Control Manager - Senior Associate
Job Description
Within the Consumer & Community Banking (CCB) line of business, the Control Management Data & Analytics Team (D&A) unifies data and analytics talent across Chase to responsibly build data products that provide competitive advantages for our businesses with value and protection for customers.
Additionally, the D&A Control Management team supports the Chief Data Office (CDO) who provides data governance and data management.
Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls, and sustainable solutions to mitigate operational risk.
Control Management focuses on four areas :
- Business risk and control identification / assessment
- Control design and performance; Control KPIs
- Control breaks and issue resolution
- Control management governance & reporting
As a D&A Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the Business to ensure issues are remediated in a timely manner.
The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.
This position will have cross Line of Business (LOB) responsibilities.
Job Responsibilities :
- Partnership with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks
- Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Perform ongoing analysis of program related data (e.g., KRI / KPI) and develop ad-hoc reports as requested to support business-related programs and strategies
- Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units
- Support the Global Data Risk Management team in meeting regulatory requirements and adhering to the Firmwide Policies
- Provide day-to-day support for execution of CCB Risk Areas that sit within the CDO
- Interface with CCB and Global Business, Compliance, Legal, Risk, and Control partners to meet current and emerging challenges
Required Qualifications, Skills and Capabilities :
- Bachelor's degree or equivalent experience required
- 3+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance;
or equivalent subject matter expertise in a relevant business related function / operation
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Effective collaborator, with a proven ability to forge strong relationships
- Strong independent decision making and critical thinking skills
- Ability to support and work through an agile environment and motivate stakeholders through change
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk.
The team focuses on four areas : Control Design & Expertise, Risks & Controls Identification / Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
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