WHO WE ARE
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We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality.
Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods.
Every day we impact the lives of millions by changing the way people see the world.
GENERAL FUNCTION
The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region / company, and lastly seamlessly links the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
- Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
- Provides effective on-the-job training and guidance to team members making use of Company provided programs.
- Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
- Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
- Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
- Drive profitable personal sales, modeling the way and fostering a retail selling culture.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives to exceed on all targets set.
- Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
- Executes and on-boards staffing to guidelines.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
- Leads Doctor of Optometry partnership and co-planning.
- Adheres to company policies and procedures regarding loss prevention.
- Prepares and executes physical inventory per company guidelines.
- Executes to guidelines Inventory Management System and Order tracker as a part of global POS.
- Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates / Customers.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 3+ years as an optical associate or non-optical retail management
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with POS system, computers and calculators
- Organization skills
- Knowledge of current store merchandise
- High level of business acumen
PREFERRED QUALIFICATIONS
- College degree or equivalent
- State licensure (if applicable) and / or ABO Certification in non-licensed states
- Previous experience in customer service and retail
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