INFORMATION TECHNOLOGY (IT) SUPPORT SPECIALIST

Requires a Bachelor’s or Technology degree in Engineering or a related specialized area / field, or equivalent (4 years job-related experience).

Requires an additional 2+ years of job-related experience, or a Master's degree.

CLEARANCE REQUIREMENTS :

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

Due to the nature of work performed within our facilities, U.S. citizenship is required.

At General Dynamics Mission Systems, we create the technologies, products and services that help our nation’s heroes keep our nation safe.

The work we do is so advanced, we are continuously moving the boundaries of what’s possible. Here you’ll work with the best and your talent will be front and center on projects that impact the world.

Are you up to the challenge?

As an IT Support Specialist on the Rescue 21 program, you will work closely with a diverse engineering team, as well as with our call center and field support representatives, to ensure that the Rescue 21 system is appropriately maintained and available 24 / 7 for the users.

You will engage in a variety of tasks that will utilize and expand your existing skill set, including :

• Providing IT support, contributing to broader engineering initiatives
• Support System Administration tasks which include Active Directory and Group Policy Object management / changes
• Performing Lab Technician responsibilities to address hardware and software issues within the labs
• Managing System Center Configuration Manager (SCCM) to ensure up-to-date patching in Rescue 21 labs and in production
• Installing, modifying, and maintaining operating systems, databases, and utility software
• Planning and implementing network projects for LAN and WAN infrastructures
• Setting up, diagnosing, and rectifying issues with Cisco routers, switches, IP systems, and other network and telecommunication equipment
• Assisting in the creation, rollout, and testing of R21 system images
• Developing, examining, and applying technical documentation
• Coordinating with the Customer Service Organization (CSO) for seamless operations

This role is a gateway to advancing your technical expertise while contributing to national security objectives.

What you’ll experience :

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table :

• A Bachelor’s of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 2 years of relevant experience; or Master's degree
• Demonstrate narrowly focused in-depth technical level of practical operational process knowledge in a specific engineering area
• Demonstrate technical competence in the setup, monitoring and documentation of lab equipment

What sets you apart :

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Team player who thrives in collaborative environments and revels in team success

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.

Actual pay may vary. This job posting will remain open until the position is filled.

USD $85,997.00 - USD $93,051.50 / Yr.

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in.

We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https : / / gdmissionsystems.

com / careers / why-work-for-us / benefits

General Dynamics is an Equal Opportunity / Affirmative Action Employer that is committed to hiring a diverse and talented workforce.

EOE / Disability / Veteran