Front Desk Receptionist

Job Description

Job Description

As the Receptionist at SAP Truck & Auto Parts USA, you will be the first point of contact for our company. Your role is pivotal in creating a welcoming environment and ensuring smooth communication and operations within the office.

You will handle inquiries, provide information to the public, customers, and visitors, and manage various administrative tasks.

Key Responsibilities :

• Prepare coffee for management if not already made.
• Turn on lights in the reception area upon arrival.
• Check general voice messages for the company.
• Greet visitors with a warm smile and a professional demeanor.
• Provide high-quality customer service to all visitors and personnel.
• Offer water or coffee to visitors and guide them to the appropriate person or meeting room.
• Maintain visitor logs and ensure unauthorized personnel do not access restricted areas.
• Answer calls with the greeting : "Good Morning / Afternoon, SAP USA. How can I help you?"
• Manage call transfers, voicemails, and take manual messages when necessary.
• Follow specific protocols for handling important sales-related calls and prospective customers.
• Check and sort the mailbox daily.
• Maintain contact information for key personnel and external partners, ensuring they are readily accessible.

Administrative Support :

• Scan and electronically file documents into NetSuite for the Sales, Purchasing, and Logistics departments.
• Follow specific procedures for naming and saving files in NetSuite.
• Create and update prospect and client profiles in the NetSuite system.
• Ensure proper documentation is obtained and approved for new client setups.

Office Maintenance :

• Report any IT issues to Ciegate Technologies.
• Maintain cleanliness and order in the reception area, conference rooms, kitchen, and executive office.
• Lock supply drawers and turn off lights before departing.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and familiarity with NetSuite or similar CRM systems.
• Ability to maintain a professional and positive demeanor in a fast-paced environment.
• Prior experience as a receptionist or in a similar administrative role is preferred.
• Bilingual Preferred (English / Spanish)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
30+ days ago