ASSISTANT MANAGER - RETAIL

Position Overview :

The Primary responsibility of the Assistant Manager - Retail is to supervise and support the retail team, oversee daily operations, and ensure a seamless guest experience across The Venetian and Palazzo retail stores.

This role requires effective team management, guest service excellence, and adherence to operational standards in line with department and resort policies.

All duties are to be performed in accordance with department and The Venetian Resort’s policies,

Essential Duties & Responsibilities :

• Oversee retail clerks, providing guidance and coaching to ensure high performance and professional development.
• Supervise the delivery of guest service standards to ensure an exceptional guest experience.
• Coordinate daily operations, including scheduling, inventory oversight, and floor organization to maintain an efficient and well-presented store environment.
• Maintain optimal product presentation, ensuring displays are refreshed and well-organized
• Contribute ideas for new products and services to enhance the retail experience and meet evolving guest preferences.
• Train new team members on store procedures, guest service standards, and product knowledge to build a competent and customer-focused team.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities :

Company Standards of Conduct :

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times.

Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities :

Additional Duties & Responsibilities :

Minimum Qualifications :

• 21 years of age.
• Proof of authorization / eligibility to work in the United States.
• High School Diploma or equivalent.
• Bachelors / Associates Degree preferred or Equivalent Experience.
• Must be able to obtain and maintain a Health Card, Alcohol Awareness Card (TAM) and any other certification or license, as required by law or policy.
• 2 years Retail Management Experience.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements :

Must be able to :

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel .
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
9 hours ago