Customer Account Specialist

BASIC FUNCTION :

Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition.

Ensure customers are advised as soon as possible of any problems regarding their delivery.

RESPONSIBILITIES :

• Enter and maintain pricing and customer details in appropriate systems.
• Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
• Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management system as well as ensure that all are informed of key issues / accounts.
• Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
• Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
• Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.
• Process returns, credits and debits in SAP in accordance with existing procedures.
• Coordinate imported products via the chain order process in SAP.
• Coordinate orders with third party suppliers through the third-party order process in SAP.
• Monitor the resolution of customer problems and / or complaints resulting from incorrect pricing, non-conforming products and other related issues.
• Performs other duties as assigned.

QUALIFICATIONS :

High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry.

Experience in export transportation or international business in the industrial chemical market is preferred. Import / Export experience is highly desired.

The ideal candidate must possess :

• Solid communication skills both written and verbal.
• Excellent organizational and interpersonal skills.
• Computer skills and proficiency with automated sales systems.
• Ability to input data quickly and accurately and function in a fast-paced environment.
• Ability to perform multiple tasks under pressure and analyze? problems with minimum supervision.
• Ability to maintain confidential information at all times.
• Working knowledge of Microsoft Word and Excel.
• Working knowledge of SAP.
• Ability to develop rapport with customers and carrier vendors.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ( we, our, or Vaco ) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.