The Role :
Responsible for the investigation, evaluation, disposition, and settlement of semi-complex claims and moderate exposures.
This includes the investigation, determination, and evaluation of coverage, liability and damages, and the settling of proper reserves.
Essential Duties & Responsibilities
Handles of claims which may have multiple featured identified upon report or likely to arise during the investigation of the claim including collision, comprehensive, physical damage and unrepresented injury claims
Responsible for claims that may involve significant / multiple coverage issues including :
- Unlisted driver operating vehicle at time of loss
- Non-permissive user of vehicle at time of loss
- Other loss to VIN / Policy
- Loss within 10 days of coverage change, inception or expiration
- Policy cancellation
Responsible for claims involving all types of auto accidents from single vehicle to semi-complex multi vehicle losses
Responsible for rental management and tow storage mitigation
Deliver Customer Service according to company expectations
Responsible for processing claims involving :
- Complex liability investigations
- Total loss
- Unrepresented injuries
Fire and Theft
Qualifications and Education Requirements
Bachelor's degree is preferred
2 - 3 years of claims experience in auto liability and physical damage preferred
Ability to maintain and secure adjuster's license within 90 days
Demonstrate strong interpersonal and communication skills, both verbal and written
Intermediate to advanced knowledge and skill in Microsoft Office products
Strong orientation to customer service
Preferred Skills
Ability to read, analyze and interpret general business periodicals, technical journals / procedures, and financial reports and data
Ability to effectively present information and respond to questions from management, employees, clients and customers
Ability to calculate figures and amounts such as discounts, proportions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of financial, legal and technical information
Strong analytical and negotiation abilities
Excellent organizational and time management skills required
Ability to work independently, think creatively and exercise strong, sound judgment
Ability to prioritize activities and projects while staying organized
Ability to process high volumes of work while meeting deadlines
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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