JOB SUMMARY :
Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages;
picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
GENERAL REQUIREMENTS :
- Must be at least 21 years of age.
- High school diploma or GED required.
- Skilled in basic math in order to count money and present change correctly.
- Knowledge of guest charge procedures.
- Must possess excellent customer service and communication skills.
- Able to work at a fast pace in mentally and physically stressful situations.
- Knowledgeable of or able to learn tray service, cocktail ingredients.
- Available to work required schedule which may include nights, weekends, holidays and overtime.
- Must be able to read, write, speak and understand English.
Essential Job Functions :
- Ensures player satisfaction at all times.
- Provides personalized service and uses guest name.
- Resolves service problems according to Service Recovery guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
- Actively promotes casino events and programs.
- Works closely with Total Rewards to promote new card sign ups and relay benefits.
- Provides fast, friendly, professional beverage service to casino guests.
- Supplements tray with extra product to provide immediate or interim guest satisfaction.
- Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
- Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
- Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
- Handles money according to departmental procedure.
- Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
- Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
- Maintains a clean and stocked workstation.
- Clears empty glasses from work station / area.
- Services guests according to the company standard sequence of service.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS :
PHYSICAL & MENTAL :
- Able to respond to visual and auditory cues.
- Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, .
- Able to walk at least 2 miles during shift.
- Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts.
WORK ENVIRONMENT :
- Able to work in areas containing secondhand smoke, high noise levels and bright lights.
- Able to work at a fast pace in often crowded / noisy environment.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
30+ days ago