Bilingual Customer Service Representative (CSR)

EMG
Philadelphia, PA, United States
Full-time
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We are seeking a (CSR) Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.

Responsibilities :

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • 3 days ago
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