Description :
- Inbound, Outbound Calls
- Customer support for created cases
- Working on email requests from case managers regarding reimbursements - case managers are third party
- High volume of emails, 100+ a day from case managers
- Review master files to see if there are existing worked cases and reference case # and check # in Microsoft Excel
- Responsible for calling customer directly for new cases and establish an account for reimbursement
- We will need candidates that have strong customer service skills along with excel, Microsoft outlook and ability to multi-task.
- Agents will work a hybrid schedule in Northfield office Tuesday, Wednesday, Thursday and remote Monday and Friday.
- Contract position until end of year with potential for extension
This is a new role in a new department and there will be adjustments made to the role over the contract period
Skills :
Customer service, order entry, microsoft excel, Customer support, order processing, data entry excel, vlookup, phone system
Top Skills Details :
Customer service,order entry,microsoft excel
Additional Skills & Qualifications :
Must Haves :
- 1 year of customer service and order entry
- Basic Microsoft Excel experience - very simple V-lookups. They will using v-lookup to match catalog items from the customer to company SKUs
- Basic computer skills and typing skills
- Outlook for Email
Nice Haves :
- High volume customer service Soft Skills :
- Empathy
- Empathy
- Ability to work on a team and independently
- Willingness to learn and adapt to change
- Detail oriented
- Personable personality
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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