Dispatcher

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to unleash human and business potential.

We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Dispatcher role is a full-time position responsible for assigning specific supervisors, leads, drivers, installers, etc.

to work teams and projects based on labor estimates and project requirements.

Essential Duties And Responsibilities Including

• Analyze work scope and labor estimate to determine crew allocation
• Schedule and coordinate labor services by 2 : 00PM the prior business day
• Communicate the next day work assignments to field personnel and subcontractors by 2 : 00PM
• Notify Account Coordinators and Project Managers of the next day schedule modifications
• Produces route sheet for delivery staff (drivers)
• Maintain flexibility in schedule to accommodate reasonable last-minute assignments
• Adjust field staff to meet scheduled finish dates and commitments
• Account for time off requests, holidays, meetings, training, and other non-work-related labor assignments when building dispatch schedule
• Collaborate closely with Field and WHS Supervisors to ensure manpower needs are understood

SUBCONTRACTORS

Responsible for outsourcing project work to subcontractors

VEHICLES

Assigns vehicles to field crews and delivery teams as necessary

PROJECT MANAGEMENT

• Reviews final packets submitted by Account Coordinators and Project Managers to ensure completeness, accuracy, clarity of all job information.
• Requests additional information if necessary.

FIELD OPERATIONS

• Interfaces with the field crews to ensure team is aware of schedule for the day
• Ensure that field paperwork is complete, clear and communicated to appropriate parties.

Skills, Knowledge, Experience Required

• 3+ years of job-related experience in contract furniture industry and / or logistics coordination and dispatching
• Strong computer skills : proficiency in Microsoft Outlook, Word and Excel
• Preferred knowledge of IQ Coordinator, RPC Software Core Business System or willingness to learn quickly
• Understanding of revenue and expenses
• Outstanding follow-up and follow through abilities
• Excellent written and oral communication skills
• Ability to manage time to be highly efficient
• Detail-oriented, organized and creative
• A positive, can-do attitude to handle day-to-day challenges
• Strong team-oriented work ethic
• Capacity to deal with frequently changing priorities
• Temperament to handle stress effectively; remaining calm and focused
• Ability to work on a variety of projects simultaneously in a fast-paced work environment
• Ability to interact at all levels of personnel in a professional manner and to communicate clearly and consistently
• Owns requests and accepts responsibilities for taking the appropriate action
• An appetite for continuously learning new skills and embraces continuous improvement philosophies
• Self-starter with strong focus on sustainable results
• Ability to speak Spanish is a plus

Pay Range : $25 - $35 / hour

The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.