Details :
Job Title : IT Support Technician II
Pay Rate : Up to $32.41 / hr Depending on Experience
Location : Englewood, CO
ZIP Code : 80112
Job Type : Contract
Start Date : Right Away
Schedule : 10am - 7pm shift
Keywords : #HelpdeskSupport #ITsupportTechnician
JOB RESPONSIBILITIES :
- Provide computer, hardware, and software support to our employees.
- Responsible for installing, troubleshooting, servicing, and repairing desktop / laptop computers and network equipment, providing personal computer, hardware, and software support and installing attendant software.
- Investigate information, network, and communications needs of employees and make recommendations regarding software and hardware purchases to meet those needs.
- Frequently walk, sit, stand, climb stairs and steps.
- Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
- Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
- Frequently requires hearing abilities to include discerning different tones and volumes.
- Occasionally lifting or carrying up to 50 lbs.
- Rarely exposed to outdoor elements (high / low temperatures, sun, rain / snow, etc.)
- Rarely exposed to fumes or hazardous chemicals / materials. Rarely exposed to loud noises
REQUIRED QUALIFICATIONS :
- Associate's Degree in a related field of study with 2 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Customer / solution ownership, an overall drive for excellence.
- Team focused with the capacity for knowledge sharing
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products / services
EOE / F / M / D / V
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