Director - Volunteer Services - FT - Days - MHW

Location :

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.

An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary :

Serves as a consultative and strategic partner in the design, development, and execution of volunteer program and strategies including activities such as, but not limited to, sourcing, recruitment, onboarding, and retention initiatives that align with the mission, values, and objectives of Memorial Healthcare System (MHS).

Responsibilities :

Determines communication protocols for volunteers and those who work with them.Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.

Creates volunteer policies and procedures including volunteer forms, volunteer position job descriptions, volunteer handbook and code of conduct.

Provides leadership, guidance, and mentoring to Volunteer Coordinators, including hiring, orienting, evaluating, disciplinary actions, and continued education initiatives.

In collaboration with internal partners, supports the Memorial Experience through voice of customer measurement tools to ensure volunteer and department leaders’ experience (i.

e., annual volunteer survey, annual leader survey); also ties in patient experience impact.Leads, develops, designs and evaluates volunteer recruitment and retention strategies : leverages existing volunteer network, and cultivates new relationships / partnerships to create pipelines (represents the organization at community events, builds pipelines / networks, develops community partnerships, etc.

Serves as Subject Matter Expert (SME) regarding volunteer processes (i.e., partners with and influences business leaders on volunteer strategies, plans, and practices).

Facilitates the development and maintenance of the Volunteer Branding Strategy to effectively attract volunteers through marketing initiatives and plans.

Develops strong working relationships with high schools, colleges / universities and community-based organizations. Obtains working knowledge of their programs.

Develops, designs, monitors, and evaluates volunteer appreciation and recognition programs.Develops, maintains, and monitors Key Performance Indicators (KPIs) in order to measure and report efficiency, service, and productivity results to improve effectiveness of the function.

Competencies :

Education and Certification Requirements :

Bachelors (Required)

Additional Job Information :

Complexity of Work : Excellent presentation, public speaking and community relations skills. Excellent verbal and written skills.

Ability to communicate, motivate, lead and relate effectively to a wide variety of individuals.Required Work Experience : Three (3) years of experience relevant to leading successful volunteer programs and experience implementing volunteer projects and plans.

Working Conditions and Physical Requirements :

• Bending and Stooping 60%
• Climbing 0%
• Keyboard Entry 80%
• Kneeling 0%
• Lifting / Carrying Patients 35 Pounds or Greater 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
• Lifting or Carrying >

75 lbs Non-Patient 0%

• Pushing or Pulling 0 - 25 lbs Non-Patient 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0%
• Pushing or Pulling >

75 lbs Non-Patient 0%

• Reaching 60%
• Repetitive Movement Foot / Leg 0%
• Repetitive Movement Hand / Arm 80%
• Running 0%
• Sitting 80%
• Squatting 0%
• Standing 80%
• Walking 80%
• Audible Speech 80%
• Hearing Acuity 80%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 80%
• Distinguish Color 80%
• Seeing - Far 80%
• Seeing - Near 80%
• Bio hazardous Waste 0%
• Biological Hazards - Respiratory 0%
• Biological Hazards - Skin or Ingestion 0%
• Blood and / or Bodily Fluids 0%
• Communicable Diseases and / or Pathogens 0%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas / Vapors / Fumes 0%
• Hazardous Chemicals 0%
• Hazardous Medication 0%
• Latex 0%
• Computer Monitor 80%
• Domestic Animals 0%
• Extreme Heat / Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser / High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles / Sharp Objects 0%
• Potential Electric Shock 0%
• Potential for Physical Assault 0%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 0%

Shift : Days

Days

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).

You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email