Mid Level Field Service Technician - Glass Family of Companies

Opportunity Details

Mid Level Field Service Technician

JOB-10042075

Anticipated Start Date

July 8, 2024

Location

Indianola, PA

Type of Employment

Contract to Hire

Employer Info

As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation.

Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal : improved quality of life for all.

Job Summary

If you’re interested in a Mid Level Field Service Technician job, then this is the best role for you. Field Service Technician provides company customers with on-site equipment service for the portfolio of company Radiology equipment including preventive maintenance, emergency service and installation support service.

The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives.

Job Description

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved company procedures and documentation.
• Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.
• Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations.
• Maintain mobile inventory.
• Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits.
• This position is also responsible for proper return of all defective / used inventory for refurbishment / replenishment.
• Generate service revenue through promotion of service programs and billable services.
• Work with territory service inside sales teammates to prepare and develop service quotes, follow through to completion of the sale.
• Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.
• Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.
• Complete work orders accurately to ensure customer billing aligns with company policies.
• Maintain company work vehicle and assigned calibration tools, special equipment, and stock inventory.
• Ensure all proprietary information is safe guarded from non-company personnel, including service & training manuals, diagnostic and calibration software, BIT keys, laptop, iPad, cell phone, etc.

Skills Required

• Prior work experience in hospital setting or with customer service is preferred.
• Willingness to acquire and use sales skills.
• Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment.
• Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities.
• Strong verbal and written competencies.
• Proficient in Microsoft office product suite and exhibited ability to use company specific workforce and customer relationship management software.
• Physical requirements : Able to lift and / or push over 30 pounds.Able to stand and walk for extended periods of time.

Able to frequently bend, stoop, twist, climb, crouch / squat, kneel / crawl, sit, and stand for long periods of time.

Education / Training / Certifications

• Associate degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.
• Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma / GED with training (including certifications) in areas listed with 3 years of applicable experience.

Additional Requirements

• Must be able to pass drug screen and criminal background check.
• Ability to travel within assigned territory locally and nationally (including some overnight and extended time periods depending on territory assignment and training requirements)
• Must hold a current, valid, and unrestricted driver's license.
• Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24 / 7 schedule.
• Shift : 8 : 00 AM

Pay Rate / Salary

Estimated Salary : $38.00 to $46.00 per hour based on qualifications.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws."