SOFTWARE SUPPORT SPECIALIST DENVER/REMOTE

Seeking a Software Support Specialist th at is comfortable in a fast paced and fluid environment. Ideal candidate would have experience on a customer-facing production team for a SaaS company and / or prior experience with email tools.

In addition, you need to be comfortable being a liaison between our Customer Success team, our clients, and our operations teams.

This candidate will work with our Customer Success team and our clients to support new customers with platform training, email creation, and campaign setup.

This individual will be the front line for our help desk and will be comfortable in a fast-paced environment. With the size of our company, you should feel comfortable wearing multiple hats at any given point.

Prior experience working in a ticket-based / help desk environment is required. Responsibilities :

• Provide initial response to client tickets. Resolve as quickly as possible and reply to the client for clarification as needed.
• Responsible for new client email design, audience creation, and campaign setup.
• Provide updates on progress of tickets daily to team members.
• Responsible for client training and platform how-to requests.
• Build out new training videos and documentation to support our clients.
• Aid with the setup of new accounts in both our software and email platforms (user management)
• Monitoring production systems.

Minimum Requirements :

Education : High School diploma

Preferred Qualifications :

Prior experience with S aa S and / or Email Platforms

Specialized Knowledge, Skills & Abilities :

• Experience in help desk ticketing systems
• Prior user management experience
• Strong written communication skills

Critical features of this job are described herein. They may be subject to change at any time due to reasonable accommodation or other reasons.*

Compensation and Benefits :

• Competitive base salary and equity in our high growth SaaS company
• Benefits Medical, dental, vision, retirement matching, unlimited PTO + paid holidays, gym & gear discounts

At Ascent360, our mission is simple; to help B2C companies develop authentic, lifelong relationships with their customers.

We are a cloud based data driven marketing platform that enables highly targeted, omni-channel marketing engagement direct to customers and prospects.

We work with over 100 different brands, retailers, and resorts to integrate all relevant data sources, providing a real time, 360 degree view of their customer, allowing for needle moving marketing campaigns.

Based in Denver, CO, Ascent360 supports work from home and hires locally as well as throughout the United States. With Unlimited PTO, flexible work hours and great benefits, we truly believe in a healthy work-life balance.

We are privileged to work with clients you know and love from industries like retail, resort and outdoor & active lifestyle.

At Ascent360 we work and function as a team and each day live and breath our core values. And of course we like to connect and celebrate as a team and our in-house kegerator makes recharging only a pour away.

To apply :