Medical Assistant / Medical Front Office

Job Description

Job Description

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients.

With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork.

These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another.

Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions.

The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare.

This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Assistant / Patient Service Specialist (Medical Front Office Receptionist) that likes the challenge of a fast pace setting and working in a team environment.

We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Location

To join our team in Livonia, MI.

Responsibilities

The Medical Assistant / Patient Service Specialist (Medical Front Office Receptionist) is a dual role of being the first point of contact for patients in the clinic while supporting front office functions, as well as caring for patients in a Medical Assistant capacity while supporting back office functions.

The Patient Service Specialist keeps patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts.

The Medical Assistant performs patient care duties under the Medical Assistant scope of practice in the urgent care setting.

How you will make an impact

The Medical Assistant / Patient Service Specialist (Medical Front Office Receptionist) supports the organization with customer service and treating all of our patients with respect and dignity.

They ensure the clinic and front reception area is running smoothly and patient flow at the optimum, as well as provide patient care services in the back office medical setting, which will meet the specific needs of the patient.

Essential Education, Experience and Skills :

Employed in all states other than Arizona

Education : Minimum of high school diploma or equivalent; and

1. The medical assistant candidate has completed an APPROVED Medical Assistant Training Program*.

Certification is not required but is preferred.

Approved medical assistant training program, means a program accredited by one of the following two-accreditation organizations :

• The Commission on Accreditation of Allied Health; or
• The Accrediting Bureau of Health Education Schools (ABHES); or
• The U.S. Department of Education DAPIP

2. The medical assistant candidate has completed an UNAPPROVED medical assistant training program AND

Certification* is required.

Successfully passes the medical assistant examination administered by a certifying organization accredited by either the following two agencies :

• National Commission for Certifying Agencies; or
• American National Standards Institute; or

Certifying organizations accepted are :

• American Association of Medical Assistants (AAMA) - administers the Certified Medical Assistant ( CMA) exam and certification; or
• American Medical Technologists (AMT) provides the Registered Medical Assistant ( RMA) exam and certification to individuals who have completed the AMT criteria; or
• National Healthcareer Association (NHA)-administers the Certified Clinical Medical Assistant ( CCMA ) exam and certification

3. The medical assistant candidate may be hired if they meet one of the following three (3) criteria within A., or B., or C.

A. The medical assistant candidate completed an UNAPPROVED medical assistant training program AND

Employed as a medical assistant for one (1) year or more after program completion;

Candidates must complete the All States Except Arizona Medical Assistant Candidate Employment Attestation.)

B. The medical assistant candidate was directly supervised by a maximum of three physician(s), physician group(s), physician assistant(s), or nurse practitioner(s) for a minimum of 2000 hours total (approximately working 40 hours / week for 12 months)*.

Candidates must complete the All States Except Arizona Medical Assistant Candidate Employment Attestation.)

C. The medical assistant completed a United States Armed Forces medical services training program*.

Candidates must complete the All States Except Arizona Medical Assistant Candidate Employment Attestation.)

Benefits :

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee / spouse / child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits.

Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits.

Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.