Description :
A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation's Executive Facilities.
Responsibilities for the position are as follows :
Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
Answering incoming phone calls, to include radio communications with aircraft and support personnel.
Manage detailed requests for fuel orders, parking / hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
Confirming all requests with customers to ensure information is accurate and processed appropriately.
Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
Providing visitor security badge and direction to all visitors within the facilities.
Continuous monitoring of security and safety requirements for our customers and employees.
Requirements :
Qualifications for the position are as follows :
High school diploma or equivalent required
Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation
Solid customer service skills
Strong teamworking skills
Requires an outgoing, friendly personality with a positive attitude
Basic computer skills (MS Office)
Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
Must be willing to learn new processes and be open to coaching from other members of the team
Multi-tasking skills a must
Ability to work outdoors in various weather conditions when necessary
PI4315fbea66ec-31181-31890011
Customer Service Representative
At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. Partner with the sales team and other internal teams to meet & exceed our customer...
Customer Service Representative
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Customer Service Representative
We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met. Problem solves customer concerns in a timely manner meeting company expectations and ensuring customer satisfaction. Collaborate with Sales on customer experiences ensure highest cu...
Customer Service Representative - TurboTax
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative Part Time
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Customer Service Representative
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. Reliable internet service with 10MB upload/download ability in your home. ...
Agency Customer Service Representative/Trainer
Agency Customer Service Representative/Trainer Objective:. To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. Agency Customer Service Representative/Trainer Responsi...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Overnight Customer Service Representative
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...