POSTION SUMMARY :
The purpose of this position is to provide direct care to residents, under the supervision of a licensed nurse or Medication Tech in accordance with facility policies and procedures.
Report resident needs and concerns to a licensed nurse or Medication Tech. Must be able to communicate in English.
EDUCATION REQUIREMENTS :
High School Diploma or Equivalent and must have successfully completed training as required by current state law / regulation.
EXPERIENCE REQUIREMENTS :
Demonstrated effective verbal and written communication skills; ability to interact effectively with all levels of staff and customers with experience in long-term care preferred.
JOB KNOWLEDGE :
Demonstrated ability to utilize independent and effective judgment, problem-solving and decision-making skills.
DUTIES OF POSITION : Customer Service
Customer Service
- Present a professional image : Exhibits a manner that is cordial and respectful. Conservative, appropriate dress and good personal hygiene.
- Communicate effectively : Timely, attentive, respectful, and clear communication whether verbal, written or body language.
Displays control and calmness in all situations.
- Maintain privacy and confidentiality : Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
- Anticipate needs, demonstrate initiative, and strive to exceed expectations : Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community.
Provide superior service by focusing on our customers.
- Be an ambassador for your organization : Be positive and caring as a representative of the Company.
- Be a team player : Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department / unit.
- Know the organization : Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
- Assume responsibility for cleanliness : Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
- Take ownership of complaints : Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
- Celebrate Success : Acknowledge your own as well as others' successes. Be proud!! Participate in departmental or organizational activities.
Mission and Values
- Shows compassion for others and commitment to helping those who needs assistance.
- Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
Quality of Work
- Uses integrity, good judgment and problem solving skills in making decisions.
- Produces high quality documentation as evidence by the following :
- Follow established standards of nursing practices to implement facility policies and procedures related to medication administration.
- Interpret existing policies and procedures related to medication administration to nursing assistants, restorative nursing assistants, residents, families and physicians.
- Provide care to residents following facility policies and procedures.
- Report residents' needs and concerns to a licensed nurse / Medication Tech.
- Assist new employees in following established facility policies and procedures.
- Initiate corrective action as necessary and / or seek assistance of a licensed nurse / Medication Tech.
- Participate in the development of an individualized plan of care of assigned residents.
- Review care plans and perform nursing care as outlined.
- Document in the nursing assistant notes the care and treatment provided to the resident and the resident's response or lack of response to care provided.
- Assure residents are given adequate assistance with personal and oral hygiene needs following facility's policies and procedures.
- Assist residents with activities of daily living as documented in the residents'.
- Assure residents have call lights at hand and answer call lights promptly.
- Listen to resident and family complaints and report problems to Charge Nurse / Resident Care Director.
- Respond to residents' call for assistance promptly.
- Perform all other duties as assigned by Management.
- Takes steps necessary to produce excellent work in any task or job that is assigned.