Associate Administrator, Ambulatory Clinical Services - Nursing Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

This role oversees the efficient operation of clinical and business processes of the Keck Medicine of USC Ambulatory Services, ensuring optimal patient care and organizational performance.

The Associate Administrator is responsible for coordinating patient care services, managing financial and resource allocation, and implementing healthcare policies to enhance both patient outcomes and operational efficiency.

This position oversees the clinical integration across the ambulatory enterprise, to include the on-boarding of new practices / providers into the medical group and Keck Medicine of USC.

The Associate Administrator of Ambulatory Clinical Services provides leadership to the medical group's clinical support operations across all its locations.

The Associate Administrator is a master's prepared nurse who has ambulatory care and medical group administration experience.

The individual ensures the development and implementation of patient care standards, professional practice standards and the continuous delivery of efficient and cost-effective patient care services in the outpatient clinical care areas.

The Associate Administrator is responsible for ensuring that twenty-four-hour accountability for the delivery of quality services and operational management of assigned area(s) is consistently provided.

The position coordinates oversight with the Chief Nursing Officer and other key stakeholders at USC CARE and Keck Medicine.

The individual must consistently support the mission and values of the organization and acts as a role model relative to the organization.

Essential Duties :

Displays understanding of governing regulations, Title 22, and JCAHO requirements, defining, and maintaining the standards of registered and vocational nursing practice, and other clinical practice such as medical assistant and technologist, while ensuring consistency with the medical group standards.

Contributes to the development and implementation of a unit-based performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies.

• Align business processes and all education training with all regulatory compliance requirements such as JACHO, CMS, and ACR regulatory bodies to meet and exceed requirements.
• Work closely with Quality, Compliance and Executive Management to ensure that policies, programs and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and laws and regulations.
• Work with Nursing Leadership to assure clinical services are appropriate, staff are competent to provide services and practice has been reviewed by appropriate internal and external regulatory groups.
• Responsible for managing and collaborating in the business development activities in the Ambulatory Clinic Services including hospital collaborations, physician outreach, continuing medical education programs and community outreach.

Oversees existing and potential joint ventures or partnerships within the service line.

• Responsible to support and facilitate Value Based Care and population Health Care Programs. Promotes and participates in the integration of Value Based Service Organization with USC CARE & Ambulatory Services.
• Collaborate with all areas that interface with the ambulatory clinics, Information Systems, HR and other operating teams to ensure optimum workflow standardization and cohesiveness in all processes.
• Responsible for identifying and implementing cross-training ideas and changes in staff design and task distribution which promotes a more effective method of service delivery, ensuring that the care is safe, legal and is customer service oriented.
• Provides leadership and oversight to clinical integration team members for ambulatory care practices including new build, merger, acquisition, renovation.
• Responsible to develop and maintain a Nursing Professional Governance structure inclusive of all ambulatory care areas.
• Sets the direction for the service line with defined measurements and provides frameworks for staff to meet goals.
• Works collaboratively with internal and external partners to assure the engagement of key services / initiatives into the ambulatory clinic service programs, and to ensure outstanding patient care and service.
• Facilitates the training of staff or students as necessary in coordination with the Education personnel.
• Promotes effective communication and working relationships within the clinical areas, and between clinical staff, physicians, and other departments.

Serves as a coach and mentor.

• Ensures that all operations within the scope or the position are carried out in an ethical, responsible manner.
• Participates in establishing systems within the departments which support and practice shared governance management philosophy.

Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department.

Works with Human Resources to ensure that a workable manpower plan is in place for areas reporting to his / her position so that the areas remain able to deliver good care.

Responsible for selecting and retaining qualified nursing staff to carry out the unit's care system in accordance with medical group philosophy and the organizational objectives.

Works with the Education personnel and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff.

Contributes to developing and monitoring the operational budget each year, continually analyzing both positive and negative variances, and using the budget as a tool to find more effective methods of care delivery.

Participates in planning and goal setting for the nursing department and for own unit of responsibility.

• Coordinates and integrates department services on intradepartmental , interdepartmental, and medical group wide levels.
• Plans for provision of services through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of service.
• Monitor space / resource requirements and utilization of outside resources.
• Performs other duties as assigned.

Required Qualifications :

• Req Bachelor's Degree Nursing Degree in Nursing
• Req 8-10 years Experience as a Registered Nurse.
• Req 5 years Progressive leadership experience in an ambulatory healthcare services setting.
• Req Clinical operations or healthcare management experience.
• Req Excellent people management skills; strong organizational skills
• Req Experience in creating business process improvement, standardization across multiple specialties.
• Req Ability to measure and improve outcomes.
• Req Familiarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groups.
• Req Good decision-making skills; ability to bridge the gap between administrative demands, clinical needs and budgetary constraints
• Req Strong analytical skills
• Req Excellent verbal, written communication and presentation skills
• Req Proficient in Microsoft office and relevant software applications
• Req Expert analytical, organizational and problem recognition / avoidance / resolution skills
• Req Familiar with Hospital facilities and systems, healthcare strategic issues.
• Req Knowledge of relevant state and federal healthcare regulations.

Preferred Qualifications :

Pref Master's degree Nursing Degree in Nursing or in progress, strongly preferred *Master's Degree in Nursing may be in lieu-of Bachelor's Degree in Nursing

Required Licenses / Certifications :

• Req Registered Nurse - RN (CA Board of Registered Nursing)
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.

Required within LA City only)

The annual base salary range for this position is $191,360.00 - $315,744.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.