ABOUT THE ROLE
The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote company sales.
The incumbent facilitates accurate and timely communication between the plant, field, customers and drivers.
WHAT YOU'LL BE DOING
- Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
- Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
- Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
- Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
- Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
- Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
- May direct the work of less senior Dispatchers (Dispatcher I)
- Other duties as assigned.
WHAT WE ARE LOOKING FOR
Education : High school diploma or equivalent
Required Work Experience : 3-5 years
Required Computer and Software Skills : Basic experience using computers. Experience using dispatch and trucking software preferred.
Additional Requirements :
- Excellent oral (telephone) communication skills.
- Bilingual communications skills are a plus.
- Ability to professionally interact with internal and external customers.
- Detail oriented with the ability to handle multiple tasks at one time.
- Able to prioritize work; strong organization skills.
- Ability to keep calm in stressful situations
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
Promote a culture of safety and exhibit these behaviors.
Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- Competitive salary
- Retirement Savings : Choose from (k) pre-tax and / or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance coverage
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
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