Job Description
Job Description
As the leader of the Client Engagement Center (CEC) / Branch Manager, your role is pivotal in ensuring the smooth and efficient functioning of this critical unit.
Your responsibilities encompass a diverse range of tasks, from overseeing daily operations to fostering a client-centric culture and driving strategic initiatives.
The key aspects of your role and outline a blueprint for operational excellence within the CEC are noted below.
Operational Soundness and Efficiency
At the core of your duties is the responsibility to lead the day-to-day operations of the CEC, ensuring that it runs soundly and efficiently.
This involves implementing robust risk management practices, conducting rigorous internal control reviews, and maintaining proactive relationships with Deposit Operations.
By upholding the highest standards of operational soundness, you can safeguard the bank's assets and provide a seamless client experience.
Differentiating Sales and Service
Delivering a differentiated client experience is paramount in today's competitive banking landscape. As the CEC leader, you must personally embody this client-centric approach and foster it across your team.
This includes consistently promoting a sales-focused culture, building relationships with Relationship Managers, and generating new business through your own prospecting efforts.
Risk Mitigation and Fraud Protection
Safeguarding the bank's assets is a critical aspect of your role. You must implement and maintain robust risk management practices, providing ongoing coaching and training to your team on risk mitigation and forward-thinking fraud protection strategies.
Regular security meetings and collaboration with relevant stakeholders will be crucial in this endeavor.
Team Development and Accountability
Ensuring the professional development and accountability of your team is another key responsibility. This involves monitoring and refining personal development plans, conducting regular coaching sessions, and setting clear goals and SLAs.
By empowering your team and fostering a positive work environment, you can drive increased productivity and engagement.
Continuous Improvement and Innovation
As the CEC leader, you must also be a proactive agent of change and innovation. This includes owning your own personal development plan, seeking guidance from your manager, and contributing to the bank's initiatives in areas such as new product development or technological advancements.
By consistently displaying a desire to learn and innovate, you can position the CEC as a strategic asset within the organization.
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