About Us :
Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood.
We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country.
Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems.
Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells.
Paid training is provide to ensure you excel in all technical areas.
About the role :
This is a part-time (up to 25 hours a week) position located onsite at our service center (ADDRESS)
The hours for this role are DAYS and TIMES. Hours are subject to change based on customer demand.
Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
Provide excellent customer service to ensure a positive in-store experience.
Properly manage parts usage and inventory as required and / or directed
Ensure all process activity is communicated and Dyson service levels are understood and exercised
Assist Customer Service Team in escalated repair instances
About you :
Experience in a customer service and / or sales related position
Experience using and learning about consumer electronics, especially Dyson products
Aptitude for acquiring skills in technical repairs
Collaborative with proven success in team environments
Ability to prioritize and work in a fast-paced environment
Strong written, verbal and interpersonal communication skills
Experience using Microsoft Office, including Word, Outlook, and Excel;
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent required
Must be at least 18 years of age.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.
We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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