Job Description
Job Description
Benefits :
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
About V / O Med Spa Boulder
At V / O we believe in providing our guest with an exceptional experience in a warm and welcoming environment. We run by the platinum rule, treat others the way THEY want to be treated.
We offer services, treatments and products that are proven to get the results our guests desire. Our highly-knowledgeable staff is driven to help our guests achieve their self-beautification and wellness goals by providing them with the product and services insights they need to make the best decision possible.
Our highly educated expert team of medical professionals and practitioners understand that everyone has unique needs. Therefore, our team focused on meeting the needs of our guest by creating individualized treatment plans.
/ O Med Spas commitment to our guests is to be different than any medical spa our guests have experienced.
We are a team-oriented spa, and believe in maintaining a fun and safe work environment which supports both individual and team growth and development.
The Position
Summary : The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door.
They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner.
The Guest Experience Specialist must embody V / Os core values and reflect them through their interactions and behaviors.
Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process by making phone calls and sending text messages / emails to leads, working at some marketing events, and representing the V / O Med Spa brand at the highest level.
Qualifications :
Possess a thorough knowledge of spa services
Have excellent interpersonal skills and customer service orientation
Possess excellent cleanliness and sanitation skills
Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
Essential Skills / Characteristics :
Organized
Responsive
Adaptive, flexible and able to multitask
Continuous improvement mentality
Effective communication
Time management / self-management
Ethical
Positive attitude
Enthusiastic
Team orientation
Empathetic
Honesty
Trustworthy
Outgoing
Problem solver
Responsible
Physical / Mental Requirements :
Ability to lift at least 30lbs
Exposure to blood and bodily fluids, Utilizing proper PPE
Use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills
Perks
Performance-based commission opportunity
Growth opportunities
Company-paid team outings
Continuous training and education
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