Senior Workforce Management Analyst

VirtualVocations
Inglewood, California, United States
Full-time
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A company is looking for a Senior Workforce Management Professional responsible for workforce forecasting and staff scheduling.

Key ResponsibilitiesManage employee schedules and time off within the Workforce Management applicationConduct performance analysis and provide actionable recommendations to meet service goalsAnalyze and adjust short-term forecasts and develop staffing scenarios as neededRequired QualificationsU.

S. citizenship is required due to Department of Defense restrictionsBachelor's Degree in a related field or equivalent experience1 or more years of related workforce management experience3 or more years of scheduling and long-term planning experience for contact centersExperience with NICE IEX Workforce Management system is preferred

23 hours ago
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