Regional Manager

Job Summary :

Manage the day-to-day operations for communities by planning and executing activities associated with maintenance and meeting quality standards set by the company.

Responsible for supervising, development, and training of community operations staff to meet or exceed goals related to operational revenue generation, community appearance, resident satisfaction, occupancy, delinquencies, and cost control.

Complete budget and planning activities and ensure attainment of critical financial objectives. Performs other duties as assigned or apparent.

Duties / Responsibilities / Essential Functions :

The essential functions below describe the general requirements of this position and are not intended to be an exhaustive statement of duties.

Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Asset Management : Regularly assess property improvement needs. Develop strategies to improve or maintain the value of each community.

Create development concepts and implementation plans for development communities, ensuring cost effectiveness, value, and timeliness.

Vendor Management : Review contract options for appropriate vendor or contractor selection. Plan and allocate resources for work and implement plans.

Review and approve job cost and capital expenditure invoices that exceed community management spending authority. Monitor progress on improvements and update change orders due to job cost overages or scope of work changes.

Interact with outside vendors and contractors to ensure that cost effective, quality work is completed in a timely manner.

Rentals Programs : Where applicable, work with sales and marketing to develop and monitor goals. Where applicable, administer seasonal rentals process, including inspecting and ensuring lots are prepared for residents, overseeing the move-in and move-out processes, handling fee collections, and addressing resident issues.

In applicable communities, design, monitor and ensure compliance with rental program guidelines.

• Marketing : Partner with sales and marketing to set goals and ensure accuracy of advertising. Monitor and maintain community and company branding, including ensuring proper display of signage, flags, banners, and other advertising or branding media.
• Staffing : Recruit, select, orient, train and develop community staff to retain high performing employees and to meet customer service and financial objectives.
• Performance Goals : Use objective tools and information and provide regular, on-going feedback to establish performance and development goals for individuals and community teams.
• Employee Communications and Coaching : Coach, train, and guide employees to develop new skills, learn from mistakes and arrive at constructive solutions.

Plan, monitor, appraise and publicly recognize specific job results to determine and recommend annual salary increases and bonus payouts.

Understand, implement, and ensure compliance with policies and procedures as published in Management Manuals and Employee Handbook.

Influence : Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner;

clarify information to gain understanding and collaboration. Possess the ability to foster open communication.

• Team Building : Develop and promote team efforts. Build commitment and morale, integrating efforts and talents of team members.
• Motivation : Able to present information or new ideas in such a way that others get excited; use a positive approach to motivate others.
• Fair Housing Training : Promote full compliance with the Federal Fair Housing Act and ensure completion of required training on Fair Housing laws and regulations to minimize exposure to litigation through violations of the Fair Housing Act.
• Budgeting and Financials : Develop community operations and sales general and administrative budgets with input from community managers.

Assist Property Management with the compilation of data for presentation of the community budgets. Implement strategies to meet regional and corporate financial targets.

Approve community expenditures according to company policy and expense constraints to judiciously manage spending. Recommend capital improvements and approve payment of capital projects to ensure alignment with business strategy, capital budgets, company practice and policy.

• Financial Management : Take accountability and ownership of the annual operations business plan and budget. Analyze and interpret monthly operations and sales (general and administrative and job cost) financials to identify budget variances to review, revise and meet operational goals.
• Strategic Perspective : Recommend and implement long-term, big-picture strategies to enhance competitiveness. Recognize broad implications of issues, balancing and integrating strategic vision with day-to-day activities.

Demonstrate strategic thinking by considering what is best for the organization, employees, investors, communities, and residents.

Possess financial analysis skills which link business strategy to budget development and short-term and long-term decision making.

Other duties as assigned.

Required Skills / Abilities / Knowledge :

Lead in creating and fostering a culture and practice that gives priority to exceptional courtesy and customer service in all customer interactions, including the most challenging.

Make periodic property visits to explore resident needs and assist community staff in resolving problems or community related emergencies to build and maintain valued resident relations.

Follow up with staff to ensure satisfactory and timely resolution of resident issues.

Regularly and effectively communicate with direct reports and across functional business units to ensure desired outcomes and objectives are met.

Mobilize community staff to adapt to changes and identify and solve problems.

Integrity : Able to demonstrate consistency of words and actions; do what is right even when no one is watching; demonstrate sound business ethics;

protect both company and public interests.

Trust and Respect : Able to demonstrate and treat others in an honest and straightforward manner; keep dealings with others confidential;

keep word and follow through on commitments.

• Adaptability : Able to adjust approach when dealing with others; adapt to changes in situation, direction, or people; adjust to needs of others without losing self-esteem.
• Able to improve efficiency through planning and organizing; identify specific action steps and plans; anticipate problems and develop contingency plans;

able to consistently multi-task without losing focus and leaving tasks or projects unfinished.

• Self-Control : Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.
• Decisiveness : Able to use available information to draw a timely conclusion and take quick action; make timely decisions in stressful situations.

Supervisory and Managerial Responsibility

Manages other leaders.

Education and Experience :

• B.A. or equivalent experience required.
• At least 5 years’ experience in related industry.
• Proven measurable success in revenue generation in or out of the industry.
• Interest in questioning existing practices and willingness to research, evaluate and promote new practices.
• Strong communicator, both written and orally. Highly professional demeanor and enthusiastic energy level.

Travel Requirements / Work Environment Conditions and Demands

50% Required.

Physical Requirements, with / without Reasonable Accommodations :

Prolonged periods of sitting, using hands and fingers to handle or feel objects, (including using tools or controls customary to the position), standing, walking, kneeling, and reaching or lifting with hands and arms.

Must be able to hear clearly (with or without the use of a hearing aid) and frequently lift and / or move up to 25 pounds.

• Must be able to regularly lift and / or move up to 10 pounds, and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus (with or without the use of glasses or contact lenses).
5 hours ago