Senior Product Manager-Tech, AWS Support Product Team

This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community.

Before applying for this role, please read the following information about this opportunity found below.

Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS Support and Managed Services provides customers with proactive planning, advisory services, automation, communications, and 24 / 7 access to expertise to help achieve desired business outcomes in the cloud.

Further, AWS Managed Services (AMS) executes operational best practices on customer's behalf with specialized automations, skills, and experience that are contextual to their environment and applications.

The Product team is responsible for setting the strategy and delivering offerings that leverage proactive tools, technologies, and expertise to help customers achieve their business objectives, such as Cloud Migrations, Resilience, and Cost Optimization.

We are looking for an experienced product management leader to take our early lead with AWS Countdown - by growing the business by defining and delivering industry leading next generation services for evolving customer needs.

In this role, you will directly contribute to AWS Countdown's vision to building new technologies, expanding use-cases, simplifying subscription management, and delivering consistently delightful customer experiences.

A successful candidate will bring a passion for technology services, strong business acumen and judgment, ability to define innovative products, desire to have an industry wide impact and ability to work within a fast-moving environment in a large company to rapidly deliver services that have a broad business impact.

Key job responsibilities

Lead Product Definition - Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents (press release, FAQ) including customer and market feedback, competitive analysis and business metrics to inform direction.

E.g., evaluate new use-cases for AWS Countdown - e.g., new GenAI implementations, ML operations, and Cloud Sustainability services.

• Define Product Roadmap - Including all aspects to future roadmap, investment, innovation and experimentation.
• Execution of Product Planning and Development - Including customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements, and ownership of product positioning.
• Lead Product Launch - Partner on the GTM plan with Product Outbound team to deliver results that ensure the customer and business goals are met in operational launch plans.
• Lead Operations - Including monitoring and response to customer feedback, continuous improvement and business growth.
• Lead interaction with Technical Team - Including helping the technical team make tradeoffs based on customer requirements, QA / testing of the product.
• Influence senior leaders across Amazon and communicate AWS Countdown's vision, strategy, goals, status, and customer impact.

About The Team

Do you have passion for how the cloud can accelerate innovation for organizations of all shapes and sizes? At Amazon Web Services (AWS), we are obsessed with helping customers revolutionize the way they build and run their applications, helping them bring their ideas to market faster and at a lower cost.

That is whether they are making a website, delivering mobile apps, training machine learning models, powering virtual worlds or sequencing the human genome.

Our platform provides convenient access to an extensive selection of compute and related networking services. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.

You will be surrounded by people that are smart, passionate about cloud computing, and on a mission to be the World Class Standard for Customer Experience.

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers.

The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

Customers include very large Enterprises, Public Sector companies as well as fast growing businesses and internet companies.

The AWS Support organization is global with 17 locations around the world. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.

AWS Support is redefining the IT and Enterprise Support industry with breakthrough products like Trusted Advisor and Personal Health Dashboard.

To create the best experience for all AWS customers, we are an opt-in service with our own P&L and have to earn our business every month.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations :

Bellevue, WA, USA Seattle, WA, USA

Basic Qualifications

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market).

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software / hardware / networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
• Experience working within teams delivering software products and features using agile methodologies.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000 / year in our lowest geographic market up to $236,800 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled.

Applicants should apply via our internal or external career site.

J-18808-Ljbffr