AM Server

Job Description

Job Description

Job Title : AM Server

Department / Location : FOH / Olio Italian

Supervisor : General Manager / Hospitality Manager / Assistant Managers

Compensation : Hourly Wage + Tips (Tip Pool)

Company : Olio Italian is an upscale, Italian dining concept with a full bar and private event space. Our experience offers guests an authentic sampling of Italian cuisine, as well as Old and New World Wines, available to be served family style or by individual order.

Job Description : The AM Server is responsible for providing an excellent dining experience to guests of Olio Italian, explaining our concept to newcomers, knowledgeably guiding our guests through our menu offerings, demonstrating salesmanship and dedication to guest satisfaction.

Job Purpose : To ensure guest satisfaction during their dining experience during 1st shift, by providing genuine hospitality and maintaining a clean and safe dining space for guests to enjoy.

Job Qualifications :

Ability to accurately exchange currency with guests

Ability to bus / pre-bus with or without support staff

Reliable transportation to and from work

Works days, nights, holidays and / or weekends as required

Ability to use concise language to communicate between guests and BOH

Ability to work in a team environment

Ability to work calmly and effectively under pressure

Must have problem solving abilities, be attentive to details and able to multi-task

Commitment to quality serve and food and beverage quality

Ability to provide excellent customer service for all tables in Olio Italian

Has a willingness to learn and master our menu, steps of service, and standards

Coachability

Competitive spirit

Confident, Great Attitude, High Energy and Drive

Supports the management team and company goals / visions

Job Tasks :

Adhere to company standards and service levels to increase sales and provide excellent guest experiences

Inform guests of any Limited Time Offers or promotions (Happy Hour)

Fluency in all food and beverage menus with knowledge of allergies and aversions

Walking new guests through our dining concept with concise explanation

Accurately and concisely ringing in orders, ensuring modifications are as requested

Timing orders and courses throughout the dining experience, helping to prevent unnecessary back up in BOH and promoting additional guest purchases

Maintain guest interaction with filling of beverages, waters, and bread

Create and sustain regulars with focus on building rapport

Understand and communicate with managers regarding guest experience to repair any damaged guest experiences

Ensure compliance with operational standards, company policies, and Federal / State / Local laws

Ensure alcoholic beverages are served only to guests over the age of 21 and monitor guest consumption

Ensure restaurant operations are running smoothly by completing all Jolt checklists and assigned side-work in a timely manner

Able to act with initiatives in planning for future and possible consequences

Pro-active in getting things done and exceeding expectations of both guests and team members

Safely handling food, and maintaining general cleanliness of Olio Italian

Maintain a positive, friendly demeanor throughout the entirety of shift

Comply to all manager requests for any cleaning tasks or other duties

Complete training programs and attend classes as directed

Demonstrating flexibility and willingness to perform tasks outside of an assigned position

Physical Requirements

Ability to speak and hear

Ability to stand and walk for long periods of time

Ability to reach, bend, stoop, and frequently lift up to 45lbs.

Benefits / Perks

Competitive Pay

Growth Opportunities

Discounted Food while on Shift

Free Movie Tickets at sister concept Envision Theater