Server

NOW SERVING ISAAC'S OWN BREWED BEER

Join a company where fun

is a major part of our FUN-dation! Here you make a difference in the community,

make someone’s day & have fun while working some place great! Flexible

schedules, competitive wages, 50% off meals, growth opportunities, generous

PTO, free uniforms, gym membership reimbursement and health insurance.

POSITION SUMMARY : Responsible

Responsible

for serving alcohol, must be 18 years or older. Will be required to complete R.A.M.P. certification within first 90 days of employment

Responsible for coordinating entire station and

communicating with dining room and deli personnel to provide a dining

experience that meets or exceeds guest expectations. Follows all mandatory

suggestive selling techniques. Processes guests orders to ensure that all items

are prepared properly and in a timely manner. Observes diners to ensure guests

are satisfied with food and service, responds to additional requests and

determines when the meal has been completed. Presents bill and accurately

handles payment. Makes change for cash transactions and accurately tracks all

payment methods, including coupons and discounts. Maintains a clean and

organized station, completes daily and weekly cleaning and daily restocking.

Major Responsibilities : Primary duties and

responsibilities include, but are not limited to, the following :

Treats all guests in a manner to ensure their

complete satisfaction. Always striving to exceed our guests’ expectations.

Passes all required Server Floor and Secret

Shopper Evaluations.

Demonstrates a complete understanding of menu,

passing the menu test with a 75% or better and accurately explains the menu to

customers.

Knows table numbers and sections to ensure

proper communication between Host / Hostesses, Servers and Deli.

Obtains assigned service station from Manager on

Duty / Head Server / Floor Manager at the start of work shift.

Promptly greets and provides name to guests,

informing them of soups, specials, specific menu items and makes suggestions

per Isaac’s standards. Accurately answers questions regarding food, beverages

and service.

Takes food and beverage orders from guests and

properly processes guests’ orders to ensure all items are prepared properly and

on a timely basis.

• Promptly serves food and beverage items.
• Checks back with tables periodically, throughout

service, to ensure customer satisfaction, asking specific product questions and

to determine when the meal has been completed. Handles customer complaints

professionally and appropriately.

Presents dessert menu and makes a specific

dessert recommendation.

Presents bill and accurately handles guest check

payment and cash transactions. Makes change for cash transactions and prepares

voucher for credit and gift card purchases. Accurately tracks all payment

methods, including coupons and discounts.

• Thanks all customers and invites them to return.
• Maintains all time guidelines for service as

established by management.

Stocks and re-stocks work stations, keeping them

clean and organized. Removes soiled dishes and silverware from tables when the

guest is finished with food items in a timely manner. Cleans, sanitizes and

resets table after guests leave.

Informs Manager on Duty of inventory supply

needs daily and as needed.

Checks to ensure that all food displays are

merchandised attractively as per Isaac’s standards.

Maintains appropriate portion control and

merchandising standards when serving hot / cold items.

Maintains proper food handling, safety and

sanitation standards while serving food and clean-up according to

pre-determined procedures.

Cleans up spills in dining room and service

areas immediately.

Assists with dishes and taking care of customers

at the host stand as needed.

Assists with answering the phone and accurately

handles takeout orders according to proper procedures.

Assists with trash removal (and recycling bins

where appropriate) from restaurant and replaces with new bags.

Responsible for assisting with daily and weekly

side jobs throughout the restaurant.

Assists with tasks throughout the restaurant as

needed and requested by the Manager on Duty.

Actively participates in food and labor cost

control.

Maintains professional appearance at all times,

clean and well-groomed, as per Isaac’s standards

Abides by all policies, procedures and dress

requirements established by Isaac’s.

Abides by all alcohol service and handling policies and procedures

established by Isaac’s.

Follows all liquor laws / regulations and RAMP guidelines / recommendations

JOB SPECIFICATIONS : Education :

Education :

Some high school. Must be able to speak, read,

write and understand the primary language(s) of the work location. Must be able

to speak and understand the primary languages of the guests who typically visit

the work location. Must be able to perform simple mathematical calculations.

Experience :

No previous foodservice experience is needed,

though it is helpful. Must possess good communication skills and be able to

work with others. Must be sensitive to the needs of customers.

Benefits :

Competitive hourly pay

Generous paid time off

Growth opportunities

Health insurance (at 30 hours)

Flexible schedule

50% off meals

Free uniforms

Gym membership reimbursement