Services Technician

Job Description

Job Description

Why Turtle?

At Turtle, you will play a key role in our goal to listen, learn, and help customers in need. With over 900 employees, spanning across the US, Canada, Mexico, and Puerto Rico, we believe that our people are our most valuable assets.

Through our culture of innovation, education, and accountability, we ensure to create a space where everyone matters. We believe that EVERYONE can do extraordinary things and our mission is to create a workplace that empowers our employees to be successful.

This is why our history spans over 100 years and has led to our standing as one of the nation’s largest independent electrical industrial distributors.

We believe that by making the right choices, we can find the right solutions. That’s how we built our past, and that’s how we’ll build our future.

About the Role

The ideal candidate is well-versed in Rockwell Automation’s Services Offering portfolio, including the broader Distributor Authorized Service Provider (ASP) and Partner Network.

They have a solid grasp of related capabilities from Rockwell, partners, and competitors within their designated solution area.

By leveraging this expertise, they understand how these solutions meet customer applications and capability needs, positioning them effectively in the marketplace.

Additionally, they stay informed on competitive strategies and are skilled at highlighting the differentiation of Rockwell’s offerings.

The candidate is expected to provide constructive feedback on capability gaps and development opportunities to relevant RA organizations, while also sharing valuable insights and best practices with both regional and global peers.

Through a consultative approach, they utilize the Pull-Through Process to align Rockwell's solutions with customers’ business objectives and deliver optimal results.

What You'll Do

• Responsible for providing on-site services that support process and discrete manufacturers’ operations specifically related to evaluating a customer’s installed assets, storeroom assets, and safety compliance as well as starting up low voltage drives.
• Works directly with customers to determine challenges, needs and goals to identify services needed and additional opportunities that may expand the scope of original engagement.
• Perform onsite collection of current installed base through site walkthrough and use of data collection tools in industrial manufacturing environment.
• Perform onsite management of customer storeroom assets.
• Perform onsite collection of lockout / tagout policy, procedure and compliance information.
• Execute documented procedures to startup Low voltage drives.
• Conduct internal and customer readouts to communicate findings from evaluations and identify prioritized recommendations to achieve the customer’s goals.
• Represents the distributor while performing services on critical customer equipment and applications and builds a relationship with the customer.
• Demonstrate core competency around Rockwell Automation products, software, and services.

What You'll Bring

2-year degree in Engineering or Technology, or equivalent technological training ( e.g. technological training received while serving in the military, or equivalent industry training).

Or, 4-year degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.

• 2+ years experience of working with Industrial Control Systems including PLC, HMI / SCADA, plant historian, motor control, motion control technology and software (Rockwell or comparable platforms) in a plant environment.
• Completed NFPA-70E Advanced training or similar (TUV Technician Preferred)
• Experience assessing and mitigating risk in industrial settings.
• Experience with safe work practices in an industrial environment including personal protective equipment (PPE)

What We Offer

We offer a competitive benefits package that includes :

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors.

Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.

Turtle Integrated division provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

What to Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.

turtle.com or our social medias! LinkedIn : @Turtle Instagram : @TurtleandHughes

Turtle is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.