Quality Assurance Analyst

Job Description

Job Description

Quality Assurance Analyst

Location Remote

Working Group 1

Travel Required Minimal / As Required

Classification Exempt

Salary Range : $75,000 to $90,000

Leadership Level GS 5 to GS 7

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.

About AutoAlert

AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections.

Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty.

AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO / IEC 27001 : 2013 certifications.

Role Description

At AutoAlert, the Quality Assurance Analyst will be an integral part of our Software Development / R&D team and will own system quality and testing.

Working in collaboration with our Product Managers and Development, you will create and execute manual and automated testing to ensure system quality and performance.

You are a team player with strong problem-solving skills and an innovative mindset. You are part of a creative, diverse, collaborative team of hardworking individuals with the goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.

• Perform manual and automated testing, which may include exploratory, system, regression, smoke, performance, compatibility, and integration testing
• Design / execute test plans, test scenarios, test cases / scripts
• Plan, create, execute, and maintain manual / automated scripts
• Document test procedures, analysis, and results
• Document software defects using a defect tracking system and report those defects to project team
• Monitor defect resolution, include in test planning, and track outcomes of defect remediation
• Build tiered regression and smoke test suites
• Participate in daily standup, iteration planning, and release planning sessions
• Work directly with Product and Development to ensure all work is thoroughly tested
• Plan, organize, and direct Quality Assurance activities to achieve maximum operations efficiency in meeting department and company goals and objectives
• Work in a Continuous Integration / Continuous Deployment (CI / CD) environment where releases are done multiple times per month
• Interpret and report testing results and be a vocal proponent for quality in every phase of the development process
• Other duties as assigned

Your Experience and Impact

• Bachelor’s degree in Computer Science, Software Development, or related field preferred
• 3+ years related work experience in the role of Quality Assurance and / or Test Engineering
• Experience testing web, desk
• Proven ability to work in cross-functional environments including Sales, Marketing, Business Management, Customer Support, Training, and Engineering teams
• Track record of successful collaboration with a product development team or organization in an agile environment
• Strong strategy, analytical, and communication skills
• Ability to create messaging that highlights market and customer value as well as differentiation
• Skilled and comfortable with presenting to a variety of audiences
• Skilled at adapting to a fast-paced and quickly changing environment, multi-tasking, and managing competing priorities with multiple deadlines
• Strong understanding of the Software Development Life Cycle (SDLC)

Supervisory Responsibilities

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department

Across all teams, we look for the following values :

• Be a Role Model
• Be Passionate About our Partners’ Success
• Own Working Together
• Deliver Results

Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives.

We are an equal opportunity employer, focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.

Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada.

AutoAlert reserves the right to alter benefits offerings at will.

Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.

We are unable to sponsor H1-B Visas at this time.