Senior Project Manager - Customer Implementation

Job Description

Job Description

We are seeking an experienced, motivated, and entrepreneurial Senior Project Manager in Implementation to join our growing team.

You'll have the opportunity to shape and establish our project management practices from the ground up end-to-end across the customer onboarding journey.

The successful candidate will be responsible for overseeing the successful planning, execution, monitoring, control, and go-live of new software implementation projects with government customers.

We're looking for a self-starter, who can thrive in a start-up like environment, adept at setting up new systems and processes, and passionate about driving customer success.

An ideal candidate would demonstrate an ability to lead large-scale projects and to ensure efficient use of resources. If this sounds like a good fit for you, let us know!

Key Responsibilities :

• Help architect end-to-end project management in customer onboarding create and establish project management protocols and best practices from scratch, ensuring a scalable approach as the company grows
• Oversee all aspects of software implementation projects, from initiation through deployment, and ensure they are completed on time;

over time, this will include future goals of being within scope and budget

• Coordinate with government customers to gather business requirements, define project scope, and set clear and achievable project objectives
• Develop comprehensive project plans involving all relevant stakeholders and ensuring technical feasibility and identify & monitor KPIs to track performance of projects
• Develop and provide executive-level presentations to include status updates, decision briefs, and planning recommendations
• Monitor and report on project progress regularly, addressing potential issues or risks, and suggesting mitigation strategies when necessary
• Foster positive relationships with government customers and stakeholders, ensuring open communication and setting expectations properly
• Ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s software
• Coordinate training for clients and their staff to ensure effective use of our technology
• Continually evaluate projects to ensure they are meeting company standards and preparing detailed progress reports for the management team
• Continuously aware of the delivery work in which BS&A is engaged, and able to collaborate with different functions within Customer Operations and with Account Executives to drive go-lives without delays and slippage
• 10-25% travel

Qualifications :

• Bachelor's Degree
• Proven experience (5+ years) as a Project Manager or similar role, preferably in a SaaS environment (GovTech experience ideal but not necessary), with demonstrable success in setting up project management functions from scratch
• Knowledge of all project aspects, including project initiation, planning, development, risk and budget management, execution and delivery
• Excellent understanding of project management principles, with PMP or equivalent certification preferred
• Excellent organizational, leadership, decision-making, and communication skills
• Proficient in setting up & managing project management software tools
• Ability to manage multiple stakeholders and balance competing priorities
• Problem-solving and conflict-resolution ability
• Proven ability to work independently and as part of a team; capable of effectively interacting with technical team members
• Prior usage of and familiarity with a PSA tool

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes :

• This Role has the ability to be Remote
• Competitive pay
• Health Insurance BCBS of Michigan Employer-paid premium
• Health Savings Plan Employer contributes 75%
• Dental Insurance Employer-paid premium
• Vision Insurance Employer-paid premium
• Retirement 401(k) Employer-paid
• Retirement 401(k) Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance Employer-paid premium
• Life Insurance Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events

BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.

BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

BS&A Software is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

If you need accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].

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