Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.
Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Undersupervision of Box Office Director and Box Office Supervisor, responsible for ticketsales and customerservice for all ticketed events at Xtream Arena & Greenstate Family Fieldhouse.
This role will pay an hourly wage of $11 to $13.
For PT roles : Benefits : 401(k) savings plan and 401(k) matching.
This position will remain open until September 30, 2024
Responsibilities
Know and understand the operations of the Paciolan ticketing system
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,
Know and understand seating charts and configurations of the Xtream Arena & GSFFH
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of
tickets and correct change
Communicate and satisfy patrons with world class customer service
Operate phone and address call in patrons’ requests for information
Reconcile all monies received from ticket sales
Maintain confidentiality
Additional duties may be assigned by Box Office Director or Box Office Supervisor
Qualifications
Ability to multitask in a fast paced environment
Familiarity with Windows based computers
Possess excellent customer service skills
Experience working with the public and cash
Ability to work independently and as a productive member of a team
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings,
nights, weekends and holidays in addition to traditional business hours
Must be able to work in a loud noise environment
Must be over 18 years or older
Strong verbal communication skills in the English language (Spanish is a plus)
Proven ability to work well with all levels of management
Strong analytical and problem solving skills
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