Customer Care Representative
Who we are :
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for :
Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.
- Compensation : $- / hr
- Location : Onsite in Houston, TX
Key Responsibilities :
- Facilitate assistance for internal / external customer calls and correspondence regarding mortgage accounts
- Answer customer inquiries, complaints, or concerns
- Customer service de-escalation with prompt and effective response
- Strong attention to detail
- Strong note taking skills effective written communication
- Strong verbal communication skills
What you’ll need to be successful :
- High School Diploma or equivalent
- years experience call center / phone experience
- Minimum years related mortgage experience a plus, but not required
- Must have high level of integrity and professionalism
- Must have experience using Microsoft Office Suite
- Working knowledge of Microsoft Office products
- Bilingual in Spanish a plus
What we offer :
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next :
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company.
As many of our team members can tell you, there's something special about working at Cornerstone.
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