JOB DESCRIPTION
Location : Akron, OH
This position has the opportunity for a Remote or Hybrid Schedule once the 4-8 week training has been completed.
Key Responsibilities :
Troubleshooting to end users includes password reset, general Q&A, assisting with visit errors, adding schedules, employees, and clients into the system as well as device and app support
Methods of support include phone call, chat, and email tickets
Typical day consists of handling approximately 25-30 transactions per day (may increase based on seasonal trends)
Utilize basic soft skills to provide engaging customer service to each customer
Additionally, most be able to document tickets to summarize
Answering customer calls, chat, and email inquiries quickly and efficiently while providing an excellent customer experience
Providing first call resolution while offering self-help options for future assistance
Conduct outbound calls, as needed, to provide follow-up on existing issues and to drive program compliance.
Respond to requests / tickets and record details for ticket per client and internal requirements.
Communicate clearly / concisely with our customers.
Key Requirements :
Ged / HS Diploma (Required)
Customer Service Experience 6 months (Required)
Effective communication skills both verbal and written
Ability to work independently to solve problems and gain / share knowledge.
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